Frequently Asked Questions | Crystal Lake

Dates: June 22–26

If you need to make a change to your registration, including authorized pick-up, electives, lunch, or T-shirt, please use this link to make your change/ask your question. You will receive a confirmation email of your change. 

REGISTRATION   

WHERE DO I REGISTER?  

Registration opens Thursday, March 5, at noon

WHEN IS THE FINAL PAYMENT DUE?  

Final payment is due at the time of online registration through an automatic charge to your form of payment. Please contact Andrea at [email protected] with any questions.  

HOW DO I CHANGE OR CANCEL REGISTRATION?  

You may cancel your registration by May 31 by emailing Andrea at [email protected] for a full refund.  After May 31, we will refund your costs minus a $25 fee.  

DO YOU PRORATE THE WEEK IF WE LEAVE EARLY OR MISS A DAY?  

We do not prorate the week for those who do not attend every day of High Five or leave early.   

HOW DO I MAKE A FRIEND REQUEST?  

During registration, you may see a friend request, and we will make every effort to honor it.  

PICK UP / DROP OFF  

CAN I PICK UP MY CHILD EARLY?  

To ensure the safety of all campers, we discourage early pick-up. High Five is from 9:00 AM to 12:30 PM. Please schedule other camps, lessons, and appointments outside of camp hours.  

HOW DO I DROP OFF MY PRESCHOOL CHILD?  

Check in your camper at the registration table located in the lobby. We will direct you to their team’s location.  

HOW DO I DROP OFF MY GRADE SCHOOL CHILD?  

Check in your camper at the registration table in the lobby, walk them to their team’s zone, and we will take it from there!  

HOW DO I PICK UP MY GRADE SCHOOL CHILD?  

We are very vigilant to make sure every child leaves with the right adult. When you arrive for pick-up, a member of the High Five team will check your driver’s license and verify that you are on the approved pick-up list for that child (list created during online registration).

HOW DO I PICK UP MY PRESCHOOL CAMPER?  

Preschool campers will remain in their designated area. A member of the High Five team will check your driver’s license and verify you are on the approved pick-up list for that child.  

HOW DO I ADD AN AUTHORIZED PICK-UP PERSON?

If you need to add an extra authorized pick-up person, please email Andrea at [email protected] to make the change.

CLOTHING/PERSONAL BELONGINGS   

HOW DO I GET MY KIDS’ T-SHIRTS?  

T-shirt pick-up weekends are June 14 and June 21 in the lobby after each service. If you miss a pick-up, no problem. T-shirts will also be available on the first day of High Five.   

WHAT IF MY CHILD LOSES SOMETHING OR NEEDS TO CHANGE THEIR CLOTHES?  

This is a normal occurrence at High Five. We have a lost and found table in the lobby. Please label all items to help us better keep track of each camper’s belongings. We also strongly suggest you send your child in with nothing of value. They get dirty, and their clothes and shoes may never be the same.   

WHAT SHOULD MY CHILD WEAR?  

Your child should wear their High Five t-shirt, shorts, and comfortable shoes. Everything gets dirty, stained, and worn out this week. Please do not send your child in anything you love. This is camp and they play hard.   

ALLERGIES  

HOW DO YOU CARE FOR MY CHILD WITH ALLERGIES?  

Note your child’s allergies when registering. All allergies are reviewed by our camp medical team. Every leader is notified of your child’s allergies and will make sure to prepare any necessary alternate ingredients or activities. Campers with allergies will also have an allergy wristband.  

Allergy-friendly snacks will be provided and communicated to all parents before the start of camp. Changes and accommodations can be made if needed.